I haven't used it myself, but I am so looking forward to including it in a Xmas package for my daughter-in-law who is a real foodie, and a mother earth. She makes her own cheese from her own dairy cow, grows her own vegies, eggs from her chooks, ferments whatever's going and forages.......plus works as a specialist doctor. So this is something rather special for someone that is very hard to buy for.
After the first batch did not work for some reason they were happy to send out another order free of charge straight away and give great advice to make sure the second attempt was a success
I've been blown away by the amazing customer service I've received on numerous occasions, since purchasing the kefir grains. I had no idea how to do it properly. Sandy has gone above & beyond to help me & make sure I felt confident & comfortable. She was super quick at replying as well. The customer service is so much better than I've ever experienced. Thanks so much for creating a fabulous product & following up with even better customer service.